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Emergency load balancer maintenance
11-12-2024 00:00:00
- 11-12-2024 06:00:00
Urgency: Emergency
Affected services:
- incoming BIT mailservice (SMTP)
- outgoing BIT mailservice (MX), including bSMTP, spam filtering and virus filtering
- IMAP and webmail service
- BIT portal
- upload service for shared webhosting (upload.bit.nl)
Expected impact:
- None
Customer intervention required: No
Reference number: 194651
Summary:
The active load balancer needs to be rebooted. We use a set of two load balancers, so services will be moved to the standby load balancer before rebooting. As a result, we do not expect any disruptions of mentioned services.
Details:
To fix a problem on the active load balancer we will promote the standby loadbalancer to active, after which we will reboot the problematic one. After the reboot we will switch roles between the load balancers again. We do not expect any disruptions of mentioned services during the switchovers. This maintenance is urgent because the problem with the active load balancer prevents us from making specific, required configuration changes.
Update placed at 11/12/2024, 00:25h
This maintenance was completed succesfully at 00:20 hrs. If you have any questions regarding this maintenance, please contact the Customer Care department by phone on +31 (0)318 648 688 or by email on support@bit.nl.
Affected services:
- incoming BIT mailservice (SMTP)
- outgoing BIT mailservice (MX), including bSMTP, spam filtering and virus filtering
- IMAP and webmail service
- BIT portal
- upload service for shared webhosting (upload.bit.nl)
Expected impact:
- None
Customer intervention required: No
Reference number: 194651
Summary:
The active load balancer needs to be rebooted. We use a set of two load balancers, so services will be moved to the standby load balancer before rebooting. As a result, we do not expect any disruptions of mentioned services.
Details:
To fix a problem on the active load balancer we will promote the standby loadbalancer to active, after which we will reboot the problematic one. After the reboot we will switch roles between the load balancers again. We do not expect any disruptions of mentioned services during the switchovers. This maintenance is urgent because the problem with the active load balancer prevents us from making specific, required configuration changes.
Update placed at 11/12/2024, 00:25h
This maintenance was completed succesfully at 00:20 hrs. If you have any questions regarding this maintenance, please contact the Customer Care department by phone on +31 (0)318 648 688 or by email on support@bit.nl.