Outage fiber BIT-1 - Telecity 2

Outage fiber BIT-1 - Telecity 2

10-03-2015 12:23:40 - 11-03-2015 06:48:52
Status: opgelost

We're experiencing an outage on the fiber between BIT-1 and Telecity 2 since 12.17h. Traffic has been rerouted via other paths, a short disruption of connections may have been observed.

Our fiber provider is currently investigating this problem.

Update placed at 13:41
The supplier is measuring the connection to find the location of the damage. Please expect that it will take a considerable amount of time to repair the fiber.

Update placed at 15:04
Measurements indicate a complete cable break. The location of this break has been determined, a repair crew is on its way.

Update placed at 17:21
The location of the cable break is under or near a canal in Utrecht. The repair crew is currently digging to determine the exact location of the fiber cut.

Update placed at 20:22
An attempt is being made to pull a new fiber through a undamaged fiber duct.

Update placed at 23:27
This attempt failed. Our provider is now looking for alternative fiber ducts of other providers to use.

Update placed at 3:53

This attempt failed as well. Our provider is now trying to divert the fibre cable across a nearby railway bridge.

Update placed at 3:53

This attempt was successful. Connection has been restored at 4.53u.

The incident is resolved. If you have any questions regarding this incident, please contact the Customer Care department by phone on +31 (0)318 648 688 or by email on support@bit.nl.