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Network disruption router in Franfurt
26-06-2015 10:47:47
- 26-06-2015 17:16:04
Status:
opgelost
Since 10:39u our router in Frankfurt became unreachable. We are looking into the source of the problem. Traffic has been diverted.
Update placed at 26/06/2015, 11:34
Because of the partialy unavailable router in Frankfurt some hosts on the internet may have been unreachable. We have made changes to our network to address this problem and suspect that disruption is no longer noticeable.
Update placed at 26/06/2015, 14:28
The router has been manually rebooted. Checks will be performed on the router and when these checks succeed the route diversions will be removed.
Update placed at 26/06/2015, 15:23
It seems that we have ran into a known-bug. This bug has been fixed in newer software. The router is in the process of being updated to this version.
Update placed at 26/06/2015, 17:14
The router is updated and back in production. The incident has been resolved. If you have any questions regarding this incident, please contact the Customer Care department by phone on +31 (0)318 648 688 or by email on support@bit.nl.